At Airborne IT, we know that traditional pre-paid support and pay as you go services do not always provide businesses with the ability to forecast IT support funding. That is why we provide tailored IT support programs based on your unique business requirements.
Our no surprise support model provides fixed cost services that allows for consistent availability of resources as and when you want them.
In addition, our tailored IT support is combined with our extensive background in outback and remote support services. This allows us to accurately model your support requirements based on your network and user topology.
24/7/365 Service Desk
Our Service Desk is the central point of contact and management for all ICT related and other in-scope tickets for our clients. It operates on a 24x7x365 basis and provides comprehensive services to clients throughout Australia and globally.
We invest significant time into the ongoing development of our knowledge base which is heavily leveraged across our entire service portfolio.
Our knowledge base includes both client-specific knowledge as well as technology-centric tips and solutions. We can also tailor our 24/7/365 service to your requirements.